Refund Policy

Last updated: July 25, 2026

Bet Academy (operated by X-True West Media Consult) sells subscriptions to sports data analysis and educational content. We do not take stakes or hold customer funds, so this policy covers only your subscription and content purchases.

7-day money-back window

If you are not satisfied with a paid subscription, you may request a full refund within 7 days of the purchase date, provided you have not substantially consumed the content (for example, unlocking most of the premium analysis for the period). We review every request fairly and reasonably.

What is refundable

• VIP subscriptions — refundable within the 7-day window as above.
• Duplicate or accidental charges — refunded in full once verified.
• A charge with no access delivered — refunded in full, or access restored, at your choice.

What is not refundable

• Requests made more than 7 days after purchase.
• Prepaid tip credits that have already been used to unlock content.
• Renewals you were reminded of and did not cancel before the renewal date (see below).

Because we are an analysis and education service, a subscription is not a wager and refunds are never based on whether a prediction won or lost — outcomes are never guaranteed.

How to request a refund

Contact us with your transaction reference and the email on your account via our Contact page. We aim to respond within 2 business days.

How refunds are paid

Approved refunds are returned to your original payment method (Mobile Money or card) and are typically processed within 3–7 business days, though your bank or Mobile Money provider may take a little longer.

Cancelling & renewals

You can cancel your subscription at any time from your account dashboard; cancelling stops future renewals. You keep access until the end of the period you've already paid for.